Module 1: Developing Business Relationships in an Intercultural Context
L'essentiel
Caractéristiques
Cours
10 heuresAdaptable
Lieu et mode de présence
2 départements
Présentiel
Distanciel
Domaines d’enseignement
Commerce international
Interculturalité
Présentation
This module combines theoretical frameworks with practical exercises to enhance intercultural communication, negotiation, and relationship management skills.
- Learning Objectives:
Analyze the impact of cultural dimensions on business interactions.
Develop effective communication strategies for intercultural settings.
Master negotiation techniques tailored to specific cultural contexts.
Build trust and rapport with international partners.
Manage conflicts and resolve misunderstandings in cross-cultural situations.
- Content: Session 1-2: Introduction to Intercultural Communication:Key concepts and models (Hofstede, Trompenaars, etc.) The importance of cultural intelligence (CQ) Self-assessment of cultural biases Session 3-4: Verbal and Non-Verbal Communication Across Cultures:Communication styles, directness, and formality Body language, gestures, and facial expressions The role of language in building relationships (including business English nuances) Session 5-6: Intercultural Negotiation Strategies:Negotiation styles and tactics in different cultures Building consensus and finding win-win solutions Case studies of successful and unsuccessful negotiations Session 7-8: Relationship Management and Conflict Resolution:Developing long-term relationships with international partners Managing expectations and avoiding misunderstandings Strategies for resolving conflicts and maintaining positive relationships